Student welfare

Our commitment to student welfare

We aim to offer a degree of commitment to student welfare which exceeds government requirements, and a degree of supervision which exceeds what is normal for summer schools.

  • We have a dedicated welfare officer/child protection officer available throughout our season; all our staff have her contact details, and she can be contacted at any time. She has written detailed guidelines for us to follow.
  • We have very specific rules regarding child protection, and all our staff are trained in this area.
  • All our staff are required to pay attention to students’ wellbeing, and report any possible problems.
  • Before our programmes begin, we arrange first aid training for as many of our staff as possible, so that a high proportion of them are qualified first-aiders.
  • We carry out a risk assessment for all our activities, and staff leading the activities sign to confirm that they have read and understood the assessment.
  • We meet all students on their arrival into the country, provided we have been given transfer details and have agreed to arrange the transfer. Students are then accompanied by a member of our staff to the study centre. We also accompany students to the airport for departure. We ensure that all the requirements for unaccompanied minors are met. If there are any problems, we will do our best to help students in any way we can.
  • We check all the accommodation we use to ensure that there is an adequate level of security.
  • All students have a full briefing on health and safety when they start their programme.
  • Where the accommodation does not include en suite bathrooms, we ensure that boys and girls have separate bathroom areas. Staff are not allowed to use the same bathrooms as students.
  • We have strict rules regarding the access that staff have to students’ rooms. Details are available on request.
  • A member of our management team is on duty at each centre every night.
  • Students are required to be in their rooms by a certain time, and are asked to switch their lights off at a certain time. The times vary somewhat from centre to centre and according to the age group.
  • In our accommodation, we always have a fire drill as soon as possible after students arrive.
  • We check on all our students throughout the day and immediately check on any absence.
  • We arrange the accommodation so that boys and girls are in different areas.
  • When students go out on trips, we check that they have their student identification cards with them.
  • We ask that all students carry a mobile phone with them, and we make sure that we have their contact details, and that they have ours.
  • Even if students have some free time, they are required to report to us periodically so we can be sure that all is well.
  • If students should fall ill, except in the case of very minor, everyday conditions, we will immediately seek medical advice. Unless parents ask us to do so in advance, we do not give medication of any kind to students; instead, we help them to buy medication if it is needed, where possible after contacting parents.

We’ve provided this information to give parents a better idea of the amount of freedom students have – and of the limits which we impose on that freedom.

  • Students are allowed some free time, especially in accommodation areas, where they are not directly supervised by our staff – although someone is always on hand in the area.
  • Students may be allowed to go by themselves into the nearby town or shopping centre to buy lunch and at certain other times during daylight hours, but only if accompanied by other students.
  • Students are allowed to walk by themselves around certain areas of the campus (which are explained to them) – though, where possible, accompanied by other students.
  • On study visits, students may be allowed a limited amount of free time in a certain area which has been determined by our staff to be reasonably safe – although a member of staff is always on hand in the area, and students are required to stay together.
  • Students are not allowed to leave the campus, or go beyond certain areas of the campus, except as agreed with our staff.
  • Students are not allowed to leave with people unfamiliar to us unless we have written authorisation from parents and we have checked the credentials of the person meeting the student on arrival at the centre.
  • Students are not allowed to leave their accommodation area after a certain time.

Student rules

We have a few simple rules which we ask students follow. We would ask that all students should be made aware of these, and should accept these, before a decision to enrol is taken. These rules are in place to make sure that everyone on the programme has a rewarding and enjoyable experience. We do not tolerate any behaviour which has a negative effect on the quality of the programmes or other students’ opportunities.

When students arrive at the start of their programme, we give them a copy of the rules as they appear here, and we ask them to sign again to say that they accept the rules.

Some detail varies from centre to centre, and this is explained by the Centre Manager when students arrive. It’s also important to note that we have different age groups attending our programmes, and slightly different rules may apply to different age groups. However, we do treat all students on any one programme in the same way. So, for example, all students attending a 14-16 programme will be treated as if aged 14 or 15; all students attending a 16-18 programme will be treated as if aged 16 or 17. Since they are attending a programme for teenagers, not adults, students who have reached the age of 18 must accept that they will be treated as if aged under 18, and will not, for example, be allowed to stay out late, drink alcohol etc.

The following rules apply to all centres in all countries:

  • Attend all the lessons and activities
  • Show respect to KE staff and to others I might meet while staying in the country
  • Be kind and friendly to other students
  • Speak English as much as possible
  • Be on time
  • Look after my belongings, also the premises and property of KE and other students
  • Keep my room reasonably tidy
  • Clean up the bathroom after I’ve used it
  • Stay in my room after bedtime and remain quiet
  • Make every attempt to adjust to the new time zone, sleeping at night and being alert during the day
  • Have my Kingdom Education ID card with me at all times
  • Follow any other rules which any study centre may have and which may be explained to me when I arrive
  • Leave the campus except with staff or with permission
  • Smoke, drink alcohol or take drugs
  • Bring or buy knives, weapons or toy guns
  • Swear, fight or bully
  • Drop litter, or chew gum
  • Use my mobile phone, write text messages, use an MP3 player or handheld games console in lessons, activities, meetings or after ‘lights out’
  • Steal or shoplift
  • Use fire escapes unless for emergency exit
  • Play with fire extinguishers
  • Go into the boys’ accommodation area if a girl or go into the girls’ accommodation area if a boy
  • Download copyright or inappropriate material on my computer (doing this may also result in a fine)
  • Swim in any water without a lifeguard being present

Outside the study centre

You are away from home, in new surroundings – so a lot of things will be different from what you’re used to. But remember that people will see you as a kind of ambassador: your behaviour will influence what other people think of you, your friends, your country and Kingdom Education.

I agree to:

  • Always be in the right place and on time
  • Listen carefully to instructions and follow them
  • Tell a member of staff if I am not sure what to do or if I’m worried about something
  • Stay in my group, and look after other people, so that nothing and nobody gets lost
  • Never go off my myself; instead, always stay with other students
  • If any of the group is in danger, tell a KE member of staff immediately
  • Be careful near roads
  • Avoid talking to strangers
  • Avoid annoying any members of the public
  • Ask a KE member of staff for my medicine at the right times if I need to take medicine regularly
  • Wait on the footpath to get on in a sensible manner, and away from the road
  • Find a seat quickly and quietly without pushing
  • Wear my seat belt all the time
  • Stay in the same seat all day
  • Avoid making a noise which could disturb the driver
  • Avoid eating or drinking in the coach unless I’m told it’s OK
  • Help to keep the coach clean and tidy
  • Wait until the coach has stopped before getting up to leave
  • Avoid a push or a rush for the door when the coach stops
  • Respect all property, both indoors and outdoors
  • Walk sensibly inside and around any buildings
  • Stay in the area which KE staff describe
  • Dispose of rubbish carefully and properly
  • If there is any damage, no matter how it was caused, tell a member of staff straight away

If you do not follow the rules:

In the case of minor problems, we will remind you to follow the rules, and we will then expect you to do this.

If problems continue, or in the case of serious problems*, the following will happen:

  1. You will speak to one of the managers at the study centre, who will make it clear that your behaviour must change.
  2. If there is still no improvement, we will inform your parents/guardians that you will be sent home if your behaviour does not improve.
  3. If the bad behaviour still continues, we will send you home; if this happens, there will be no refund of any outstanding fees, and you or your parents/guardians will have to pay any additional costs.

*Serious problems may include, but are not limited to:

  • Smoking, drinking. (If you smoke inside any building, even by an open window or door, you will also have to pay a fine to cover the cost of additional cleaning.)
  • Inappropriate use of fire escapes/fire extinguishers. (If a fire extinguisher is let off, there will also be a fine to cover the costs of refilling it, and if the person responsible cannot be found, the cost may be shared among students in the area.)
  • Rudeness to staff, fellow students or others.
  • Failure to co-operate with reasonable instructions.

In the case of extremely serious problems**, KE reserve the right to expel students without warning.

**Extremely serious problems may include, but are not limited to:

  • Shoplifting, theft, drug taking; these are likely to involve police action as well as immediate expulsion from the programme.
  • Possession of weapons.
  • Violent or very aggressive behaviour towards staff, fellow students or others.
  • Behaviour likely to endanger self or others.
  • Inappropriate sexual behaviour.